New Help Center

December 28, 2013

Passport Music Software fans, prepare to rejoice. When you told us that you needed faster support, we listened.  Passport is proud to announce that today is the day we roll out our new Help Center, and we’re excited.  You can now expect:
  • All new Community forums.  (The old Forum will be available as a read-only Archive.)
  • Knowledge base
  • Immediate tech support access – no waiting for a password.
  • Easy access through Facebook and Twitter @Passport_Music_
  • Support for all versions of Passport Software products: Encore & MusicTime Deluxe music notation software; MasterTracks Pro MIDI sequencer software –  for music composition and beyond
It’s all part of our commitment to the future, and our focus on the Passport family of products we all love. And, as always, we want to thank you for your continued support. All of our focus is on the products we all love.

Recent News Items

OSX Catalina

Encore and MusicTime Deluxe for Mac are not “Catalina” compatible at the moment. Please do not upgrade to OS 10.15, Catalina, if you would like to continue to use these Mac software products. We are continuing to develop our products to meet Apple’s new operating system.

October 9, 2019
CDs are available again

Our recent production problem has been resolved and CDs are being shipped within 48 hours once again. Thank you for being patience over the past few weeks.

May 30, 2019
CDs are Backordered

Due to a malfunction of our CD publishing equipment, we will not be able to ship CDs for about 2 weeks while the machine is repaired. We provide a download link at the time of purchase. If you did not get your link, please contact our support team and we will provide another.

May 2, 2019